There are loads of ways you can pay your EE bill - we've made it as easy as possible so you can choose the best one for you. You can pay using:
- Direct Debit
- Debit or credit card
- Mobile phone customers can also pay by telephone or internet banking
Paying by Direct Debit
Paying by Direct Debit is the easiest, cheapest and most convenient way to pay.
You can set it up online by signing up to My EE and following the steps. You’ll need your bank account name, account holder address and account number and sort code.
You can also set up your Direct Debit by phone. Call 150 from your EE phone or 07953 966 250 from any other phone.
Paying with a credit or debit card
With My EE
Simply sign up to My EE and follow these steps:
- Click on Your Bill
- Select Make a payment
- Select Make a card payment
- Choose whether you want to pay the full amount or just a part of it, and enter your card information
- Confirm the payment
- You'll receive confirmation of your payment on your screen, so you can print it if you want to keep a copy.
If you want to register your credit card, you'll be able to do it right after your payment. Just select the option to do this.
Once you've registered your card, the next time you log in to make a payment we'll only ask for the card's security code. That's the three-digit CCV number on the reverse side of the card (or 4 digits for Amex).
You can change, delete, or add new cards at anytime, simply by logging into My EE. To manage your registered cards, repeat steps 1-3 and select Manage cards.
You can also pay your bill online or by calling 150 from your EE phone or 07953 966 250 from any other phone with your debit or credit card. We accept Visa, Visa Debit, MasterCard, Amex or Maestro.
Telephone or internet banking
If you’re an EE mobile phone customer and you use internet or telephone banking, you’ll need the following information to make a payment:
- EE Bank Account: 31012304
- EE Sort Code: 40-02-50
- Payment Reference: your EE account number
Alternatively, you can look up EE and T-Mobile when selecting who to pay. Please allow up to five working days for your payment to reach us.
Please note, this payment method is not currently available to broadband customers.
Paying by cheque
Please fill out your payment slip, and send it to:
PO Box 4813
Chartwell Business Centre
Please make your cheque made payable to “EE”.
Write your EE account number and mobile phone number on the back, and allow five working days for your payment to reach us.
If you need to make an interim payment (for example, if there's a bar on the account), you can pay the total amount of your bill (your outstanding balance) or you can pay just one part of your bill.
In both cases you need to make the payment at least five days before the date of your Direct Debit to avoid double payments.
Handling charge and bank statement
If you don’t pay by Direct Debit, internet or by telephone banking, there’s a £3.50 charge shown on your bill as a 'Separate Payment Handling Charge'.
If you choose to pay by Direct Debit, credit card, debit card, internet or telephone banking, you will see EE & T-Mobile on your bank statement for your payment.
My EE lets you pay your bill online, plus it gives you quick and easy access to all your billing information.
My EE is available 24 hours a day, seven days a weeks, and with it you can:
- View an itemised breakdown of your out of plan call charges for free. We'll save your last 12 months' bills
- Download PDF copies of your bills at any time