The EE WiFi app makes it easy to connect to the public BT WiFi hotspots included in your plan - no need to remember numbers or passwords.
Getting started with EE WiFi
When you first run EE WiFi, it will check if WiFi is included in your EE plan. You don't need to do anything for this to happen, but you will need mobile network coverage.
If you do have WiFi in your plan, the app will retrieve your username and password and store them ready for use.
That's it - EE WiFi is now set up and will automatically log you in to BT Wi-fi hotspots whenever you're in range. Press the home button on your mobile phone and leave the app to manage your WiFi connection.
Find a hotspot near you
- To find a BT Wi-fi hotspot, select the hotspot finder in the app
- You'll see a list of hotspots near you. To see hotspots in another location, enter your search terms in the text box and click search
- Pressing the map button to the right of the search button will show the hotspots on a map.
Switching WiFi on and off
EE WiFi will automatically switch WiFi on. If you close the app by selecting exit EE WiFi from the connect tab, it will leave your WiFi as it was (on or off) when you launched it.
If you switch WiFi off in your phone settings, it will close the EE WiFi app. Restarting WiFi from your device settings will not restart the EE WiFi app. To start the app, launch it again from the icon on your phone.
Reset or retrieve your EE WiFi password
Because EE WiFi automatically retrieves your WiFi username and password for you, you shouldn’t need to retrieve or reset them. However, if you do need to:
- Text open to 9526 to retrieve your password
- Text password to 9526 to reset your password.
Or you can contact EE Customer Services by dialling 150 from an EE mobile phone. Call 07953 966 250 from any other phone, or +447953 966 250 if dialling from abroad.
If you are a corporate customer please call EE Business Customer Services by dialling 158 from your EE phone. Call 07973 100 158 from any other phone, or +447973 100 158 from abroad.
Problems connecting to hotspots
BT Wi-fi can appear as several different network names in your list of WiFi networks such as 'BTOpenzone', 'BTWi-fi', 'BTFON' or 'BTWi-fi-with-FON'. You should only connect to BTOpenzone as the others may not be included in your EE WiFi plan at the moment.
If you get a message saying EE WiFi is unable to authenticate with a BT Openzone hotspot, make sure you are trying to connect to the 'BTOpenzone' network.
If you're in a location where your phone attaches to a BT WiFi hotspot that you're unable to connect to and you can't access the internet, try closing EE WiFi by selecting exit EE WiFi from the connect tab to return to using 3G data.
You can use the hotspot finder to locate your nearest available BT WiFi hotspot.
Changing WiFi preferences
If you are somewhere there is a BT WiFi hotspot and a private WiFi network that you're connected to manually (at home or at work for example), you can choose whether you would like your mobile phone to connect to BT Wi-fi (public) or other networks (private).
The default setting is private. To change this, select the more tab and choose WiFi preferences from the menu.
Connecting to a WiFi hotspot without the app
Before you can connect to EE WiFi, you need to have:
- A WiFi enabled device
- An EE WiFi user name and password
How to connect to EE WiFi hotspots from a phone without EE WiFi App
- To get your username and password details to use on your laptop or tablet, text the word Open to 9526 and you'll receive a text with your unique log in details. If you're a corporate customer please call EE Business Customer Services by dialling 158 from your EE phone.
- If you're in range of a BT Openzone hotspot, connect to the hotspot using your device’s WiFi connection and enter these details manually into btwifi.co.uk to log on.
- The page will have a drop down menu where you can choose your service provider. Select T-Mobile UK or Orange UK and you'll be taken to the log in pages.
- Enter the WiFi username and password that was sent you by text message when you joined. You’re ready to go.