Clone Phone App Service Terms and Conditions
If you're downloading or using the Clone Phone app, the following legal stuff will automatically apply to you.
If you're an EE, Orange or T-Mobile pay monthly customer and want to add one of our Clone Phone packages to your mobile phone account, sign up in store or online when you join us; or call 150 (or 345 if you are on a Small Business tariff) for free at anytime from your Orange, T-Mobile or EE phone. If you're a consumer customer, you'll only be able to buy the Clone Phone Fully Loaded package directly from EE, Orange or T-Mobile; it won't be available from our indirect partners.
The cost will be added to your next bill and then every bill each month. Clone Phone Lite and Clone Phone Loaded will remain on your account and can be cancelled at any time by calling 150 (or 345 if you are on a Small Business tariff) but if you buy Clone Phone Fully Loaded you'll need to promise to buy the product for at least three months. Clone Phone Lite is included for EE customers on selected EE mobile plans. Remember, when you cancel Clone Phone you'll have seven days to download any data back on to a PC before we delete it from our online storage. You won't be able to download content onto your phone after you've cancelled Clone Phone.
You'll need to download the Clone Phone app which is offered to consumers for their personal use in the UK. You'll need a compatible Android or iPhone to download the app - see ee.co.uk/clonephone to check if your phone is compatible. The app is free to download but data charges may apply when you visit the app store and download the app or if we send the app software updates.
Clone Phone gives you an allowance of online storage for the digital content on your phone. Remember, the service is for content that you have created or generated yourself and Everything Everywhere does not authorise you to upload any third party content. You’ll need mobile internet coverage to clone your contacts and calendar data, and WiFi coverage to clone your music, video and pictures. Follow the instructions in the app to clone the content on your phone and set up any automatic or manual back-up settings. You can upload any digital content from your contacts, calendar, photos, video and music folders except music files from iPhones or any content protected by third party digital rights management, for example, music files from iTunes , Spotify and Deezer and movie files from EE Film Store.
Download content onto a replacement phone by texting "clone" to 778899. You will be asked to confirm your phone number and the password you gave us when you downloaded the app. If your package includes our Find-My-Phone service, you'll be able to locate your phone, lock it remotely, sound an alarm, wipe the content and return it to its factory settings if you lose the phone by logging into Clone Phone here ee.co.uk/clonephonelogin and follow the instructions. If you have an iPhone you won't be able to use the lock, alarm or wipe services. Remember, you'll need to set up Find-My-Phone in the app before you can use it, so follow the instructions after you download the app.
If you take our Clone Phone Fully Loaded package, you'll need to have a phone and pay monthly mobile plan from EE, Orange or T-Mobile and these additional terms with our insurance provider, Allianz, will apply. Please take time to read the insurance and warranty terms. Remember, to get a replacement phone within 24 hours you'll need to call and your claim to be accepted before 7.30pm. The 24-hour offer excludes customers living in Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Perthshire, Isles of Scilly, Shetland Isles and Isle of Wight.
If you need more online storage in addition to the allowance in your Clone Phone package, you'll need to buy a Clone Phone add-on – check out the terms in www.ee.co.uk/terms.
We may ask you to accept updates of the app and/or these terms at any time, and you must download these updates in order to continue receiving the most up to-date functionality of the application. If you do not follow this reasonable advice, we are not responsible for any loss or damage that you suffer as a result of continuing to use the outdated version of the application.
We'll do our best to keep the app up to date and keep your content safe, but can't promise that it will always be available or that it will work perfectly.
If you use this App to provide content to, or access content provided by an app store or our content partners remember that they own that content and we are not responsible for what you see.
You're not allowed to copy the app or to send it on to anyone else. You aren't allowed to modify the app, any part of the app, or our Everything Everywhere or EE trade marks in any way.
The Clone Phone app is provided by Everything Everywhere Limited, trading as EE.