Our returns policy
If you’ve bought a mobile product or service from us online or over the phone you’ll have a 14 day cooling off period. So, if you have a change of heart, you can cancel your purchase. More information about how this works will be included in your 'details about delivery' package.
Broadband customers get a seven-day cooling off period to return their kit and cancel their plan.
Remember that if you do cancel, you'll have to pay the postage costs of returning your items to us.
How long your warranty lasts depends on the device - full details of the warranty duration will be contained in the device packaging.
How to return or exchange your phone
Once you've let us know you'd like to receive a refund, we'll let you know where to send your phone. Please return it to us at the address we give you and we’ll get everything sorted for you.
We'll refund any deposit or upfront payments, using the payment method that you originally used, within 30 days of receiving your request.
For more information, see Terms and conditions.