If you're a SIM Only customer on a 12 or 18 month contract or a pay monthly customer on any other type of plan on T-Mobile or Orange, and are more than 6 months into your contract with more than 45 days to go before the end of your minimum term, we'll let you upgrade onto a new pay monthly price plan on EE with a new phone if you pay an early upgrade fee. You can’t upgrade to a 30 day SIM Only plan. Your new price plan on EE will have a new minimum term and you might have to pay to get the phone you want.
You won’t be eligible for an early upgrade if you have outstanding debt on your T-Mobile or Orange account. Early Upgrade is not available for mobile broadband or business customers. The early upgrade fee will be calculated as a lump sum equal to the total monthly line rental due for the remaining period of your minimum term on T-Mobile or Orange (on a pro rata basis if you're part way through a monthly billing cycle). We’ll then apply a discount to that amount to get to your final early upgrade fee. You’ll need to pay your early upgrade fee straightaway unless we advise you otherwise.
If your monthly line rental already has a promotional discount we might use that lower amount to calculate your early upgrade fee and your promotional discount may continue to apply to your new price plan. However, this is not always the case, so please ask in store for details.
You can either keep your own Orange or T-Mobile phone or trade it in for cash using our Recycle and Reward scheme. Please see ee.co.uk/terms for these terms and conditions.
You can decide to cancel your Early Upgrade by telling us within 14 days. You'll need to return your new phone. We’ll then put you back on your original price plan on T-Mobile or Orange and at the same point in your minimum term, and either pay you the early upgrade fee or credit it to your account. Because we can’t get your old phone back, the 14 day cancellation policy does not apply if you have chosen to recycle your old phone with Recycle and Reward.