There are many different ways that you can pay your bill. Direct Debit is the easiest, cheapest and most convenient way to pay, and is our preferred method. If you choose to pay using an alternative method, you’ll be charged a monthly Non Direct Debit fee on your account.
PAY BY DIRECT DEBIT
There are two different ways that you can set up a Direct Debit:
- Via the Your Account section on orange.co.uk - select 'billing and payments' then 'set up a Direct Debit'
- By calling 150 from your Orange handset or 07973 100 150 from any other phone and speaking to a Customer Service agent (call charges may vary, please check with your provider)
Before you set up a Direct Debit you’ll need these details:
- Your name exactly as it is shown on your bank statement
- The bank or building society sort code
- The bank or building society account number
If the bank account from which the Direct Debit is to be taken is NOT in your name then:
- When you attempt to set the Direct Debit up via Your Account you’ll be asked to print and complete a copy of the Direct Debit mandate provided, and for the bank account holder to sign it. You’ll then need to return the Direct Debit mandate to us
- If you’re setting the Direct Debit up over the phone then the bank account holder will need to be present to speak to customer services and set up the Direct Debit. They’ll need to have their address details as a letter will be sent to both you (the Orange account holder) and them (the bank account holder) confirming the Direct Debit activation
To guarantee payment, a new Direct Debit must be set up at least five working days before your next bill is produced. If it’s not set up in time it will take effect from the following bill. You’ll be able to tell if you have a Direct Debit set up on your account, and see what your Direct Debit date is, either by checking Your Account online or by looking at the front page of your bill. If you have an active Direct Debit, it’ll either say:
“Thank you for electing to pay by Direct Debit. If there are any charges this month these will ONLY be debited from the nominated bank account on or after <date>.”
“Thank you for electing to pay by Direct Debit. The amount due will be debited from the nominated bank account on or after <date>”
PAY BY INTERNET / TELEPHONE BANKING (BANK TRANSFER/BACS)
If you use internet or telephone banking, and want to make a payment using this method, you'll need the following information to make a payment on your Orange account:
- Orange Bank Account: 97171263
- Orange Sort Code: 50-00-00
- Payment Reference: your Orange account number (found on the front of your bill)
Alternatively, look up Orange when selecting who to pay from your bank’s payee list.
Please allow up to 5 working days for your payment to reach us. Please also be aware that if you choose to pay by internet or telephone banking you’ll be charged the monthly Non Direct Debit fee. You can avoid this charge by paying your bill by direct debit.
PAY BY CARD
We accept payments made on the following cards: Visa, Visa Debit, MasterCard, Amex and Maestro.
Only the person named on the card is authorised to use that card to make a payment. If the card being used is not in the Orange account holder’s name, then the person who the card belongs to will need to be with you when making the payment. You should also note that if you choose to pay by debit or credit card, you’ll be charged the monthly Non Direct Debit fee. You can avoid this charge by paying your bill by direct debit.
To make a payment with your card online:
- Log in to Your Account
- Click on the ‘billing & payments’ tab at the top of the page
- Click on ‘make a payment’
- Follow the instructions on the screen
Alternatively, you can pay a bill with a credit or debit card over the telephone. Just give us a ring on 150 from your Orange phone or 07973 100 150 from any other phone (call charges may vary, please check with your provider).
You can also set up a recurring payment with a credit card or Visa debit card by calling us.
PAY BY CONTINUOUS MANDATE AUTHORITY (CAM)
A CAM is when you have a monthly agreement set up, where payments are taken automatically from a nominated credit card on an agreed date, normally 1 day after your billing date. If you pay by CAM you’ll still be charged the monthly Non Direct Debit fee. You can avoid this charge by paying your bill by direct debit.
Only the following cards can be used when setting up a CAM:
- Visa Debit
To guarantee collection, a new CAM instruction must be set up at least 5 working days before your next bill is produced.
The only way you can set up a CAM is by calling 150 from your handset or 07973 100 150 from a landline and speaking to a Customer Services agent (call charges may vary, please check with your provider). Please ensure you have your credit or debit card available as you’ll be asked for various information from it during the set-up process.
If the credit or debit card from which the CAM is to be taken is not in your name then the card holder will need to be present to speak to customer services. They’ll need to have their address details with them too, as a letter will be sent to both you (the Orange account holder) and them (the credit card account holder) confirming the CAM activation.
PAY BY CHEQUE OR CASH
Please do not send cash in the post. Make the cheque payable to Orange, and remember to write your Orange account number and mobile phone number on the back of the cheque. You need to allow 5 working days for your payment to reach us. Send your cheque with your completed payment slip to:
Orange Payment Processing
PO Box 52
At a bank:
Payment at a bank will only be accepted with a pre-printed payment slip (attached to your bill) and some banks will charge you for this service.
Please take your payment (cash, or cheque) into a bank, together with your pre-printed payment slip. If paying by cheque, please ensure that write your account number and mobile phone number on the back of the cheque. Please allow 7 working days for your payment to reach us.
Declined or failed payments can happen for a number of reasons. Here's what to do if your payment fails:
Failed Direct Debit payment:
If your Direct Debit payment fails due to insufficient funds, we'll attempt a second collection approximately 9-10 days later. If it fails again for the same reason then a Late Payment fee will be applied, and your Direct Debit will be suspended. You will need to contact us to reinstate your Direct Debit, and you will incur a Non DD Payment fee while it remains suspended.
Failed credit or debit card payment:
Payments made by credit or debit card can fail or be rejected if there are no funds in the account. There are also other bank, credit card and Orange rules. If your payment is not authorised please contact your card issuer to confirm that there is no issue with your card, or their service.
DIFFICULTIES WITH PAYMENT
If you are having difficulty paying your bill you'll need to call 178 free from your Orange handset or 07973 100 178 from any other phone (call charges may vary, please check with your provider), and speak to one of our Collections Customer Service agents.